Frequently Asked Questions

Category: Technical Support

Question - Why do I see 3 digit ZIP Codes? Why are leading zeros removed from ZIP Code?
Answer - The leading zeros are actually present, but probably suppressed by Excel formatting (Excel leading Zeros).
To see them, highlight the ZIP Code column, choose Format > Format Cells > Special > ZIP Code.
You may also view them by opening the file in notepad (which does not add formatting).

Category: Sales and Service

Question - How do I change the contact information you have for my account?
Answer - From the main menu, choose 'Subscribers / Account Setup.'

Question - How do I contact - with questions?
Answer - For detailed contact information, simply click contact Greatdata .

Question - What are your technical support hours?
Answer - 9am-5pm EST, Mon-Fri except on Holidays. Click support for more details and options.

Question - I forgot my password, how do I retrieve it?
Answer - From the main menu choose 'Subscribers / Login Maintenance'. To go there now, click the following link login maintenance.

Question - Do I have to place my order over the internet?
Answer - No, not if you choose annual invoicing with a twelve month subscription. For annual invoices, our payment terms are net thirty (30) days. Please contact us for annual billing setup. All monthly subscriptions are charged to a credit card via our secure website. We can accept VISA, Master Card, American Express and Discover Card.

Question - When will my subscription expire? How will I know when to renew?
Answer - Subscriptions are set up to auto renew based on your preferred billing period. You may cancel your subscription at any time from the Main Menu by choosing Subscribers / Active Subscriptions and deselecting “Auto-Renew”.

Question - What is the Cancellation policy?
Answer - You may terminate your subscription to the Service for any reason. Just go to Main Menu by choosing Subscribers / Active Subscriptions and deselecting “Auto-Renew”. This will cancel further renewal of your subscription and you will no longer be billed.

Question - What is the Refund policy?
Answer - As always, has a 100% satisfaction guarantee. If you are not completely satisfied, please contact us within 30 days of purchase for a full refund.