Category: Technical Support
Question - Why do I see 3 digit ZIP Codes? Why are leading zeros removed from ZIP Code?
The leading zeros are actually present, but probably suppressed by Excel formatting (Excel leading Zeros
To see them, highlight the ZIP Code column, choose Format > Format Cells > Special > ZIP Code.
You may also view them by opening the file in notepad (which does not add formatting).
Category: Sales and Service
Question - How do I change the contact information you have for my account?
Answer - From the main menu, choose 'Subscribers / Account Setup.'
Question - How do I contact GreatData.com - uszipcodes.com with questions?
Question - What are your technical support hours?
9am-5pm EST, Mon-Fri except on Holidays. Click support
for more details and options.
Question - I forgot my password, how do I retrieve it?
From the main menu choose 'Subscribers / Login Maintenance'. To go there now, click the following link login maintenance
Question - Do I have to place my order over the internet?
Answer - No, not if you choose annual invoicing with a twelve month subscription. For annual invoices, our payment terms are net thirty (30) days. Please contact us for annual billing setup. All monthly subscriptions are charged to a credit card via our secure website. We can accept VISA, Master Card, American Express and Discover Card.
Question - When will my subscription expire? How will I know when to renew?
Answer - Subscriptions are set up to auto renew based on your preferred billing period. You may cancel your subscription at any time from the Main Menu by choosing Subscribers / Active Subscriptions and deselecting “Auto-Renew”.
Question - What is the Cancellation policy?
Answer - You may terminate your subscription to the Service for any reason. Just go to Main Menu by choosing Subscribers / Active Subscriptions and deselecting “Auto-Renew”. This will cancel further renewal of your subscription and you will no longer be billed.
Question - What is the Refund policy?
Answer - As always, GreatData.com has a 100% satisfaction guarantee. If you are not completely satisfied, please contact us within 30 days of purchase for a full refund.