Category: Technical Support |
| | Question: | Why do I see 3 digit ZIP Codes? Why are leading zeros removed from ZIP Code? |
| | Answer: | The leading zeros are actually present, but probably suppressed by Excel formatting (Excel leading Zeros).
To see them, highlight the ZIP Code column, choose Format > Format Cells > Special > ZIP Code.
You may also view them by opening the file in notepad (which does not add formatting). |
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Category: Sales and Service |
| | Question: | How do I change the contact information you have for my account? |
| | Answer: | From the main menu, choose 'Subscribers / Account Setup.' |
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| | Question: | How do I contact GreatData.com - uszipcodes.com with questions? |
| | Answer: | For detailed contact information, simply click contact Greatdata . |
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| | Question: | What are your technical support hours? |
| | Answer: | 9am-5pm EST, Mon-Fri except on Holidays. Click support for more details and options. |
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| | Question: | I forgot my password, how do I retrieve it? |
| | Answer: | From the main menu choose 'Subscribers / Login Maintenance'. To go there now, click the following link login maintenance. |
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| | Question: | Do I have to place my order over the internet? |
| | Answer: | No, not if you choose annual invoicing with a twelve month subscription. For annual invoices, our payment terms are net thirty (30) days. Please contact us for annual billing setup. All monthly subscriptions are charged to a credit card via our secure website. We can accept VISA, Master Card, American Express and Discover Card. |
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| | Question: | When will my subscription expire? How will I know when to renew? |
| | Answer: | Subscriptions are set up to auto renew based on your preferred billing period. You may cancel your subscription at any time from the Main Menu by choosing Subscribers / Active Subscriptions and deselecting “Auto-Renew”. |
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| | Question: | What is the Cancellation policy? |
| | Answer: | You may terminate your subscription to the Service for any reason. Just go to Main Menu by choosing Subscribers / Active Subscriptions and deselecting “Auto-Renew”. This will cancel further renewal of your subscription and you will no longer be billed. |
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| | Question: | What is the Refund policy? |
| | Answer: | As always, GreatData.com has a 100% satisfaction guarantee. If you are not completely satisfied, please contact us within 30 days of purchase for a full refund. |
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