|Why do I see 3-digit ZIP Codes? Why are leading zeros removed from ZIP Code?
||The leading zeros are actually present; however, some programs suppress them with formatting. To see them in Excel, highlight the ZIP Code column, choose Format / Format Cells / Special / ZIP Code. Opening the file in notepad (which does not add formatting) will also reveal that the leading zeros are present.
|How do I change the contact information you have for my account?
||Click here or choose Customer Profile from the Clients menu. Login is required.
|How do I contact GreatData.com with questions?
||Click here or from the Info menu, click Contact.
|What are your technical support hours?
||9am - 5pm EST, Mon-Fri except major Holidays. Click here for more details and options.
|I forgot my password, how do I retrieve it?
||Click here or from the Login page, click 'Forgot Password'.
|Do I have to place my order over the internet?
||No. Our payment terms are net thirty (30) days. Please contact us for annual billing setup.
|When will my subscription expire? How will I know when to renew?
||If your subscription is set to auto-renew, renewal occurs the last night of your subscription period to prevent interruption. If auto-renew is off at subscription end, your subscription will expire. You may change the auto-renew setting any time prior to subscription end (choose Clients / View Subscriptions and select/deselecting Auto-Renew).
|What is GreatData's Cancellation policy?
||You may terminate your subscription for any reason. Simply choose Clients / View Subscriptions from the menu and deselect “Auto-Renew”. This will cancel further renewal of your subscription and you will no longer be billed.
| What is GreatData's Refund policy?
||As always, GreatData.com has a 100% satisfaction guarantee. If you are not completely satisfied, please contact us within 30 days of purchase for a full refund.