| Question | Answer |
|---|---|
| Why do I see 3-digit ZIP Codes? Why are leading zeros removed from ZIP Code? | The leading zeros are actually present; however, some programs suppress them with formatting. To see them in Excel, highlight the ZIP Code column, choose Format / Format Cells / Special / ZIP Code. Opening the file in notepad (which does not add formatting) will also reveal that the leading zeros are present. |
| How do I change the contact information you have for my account? | Click here to update your contact info or choose Customer Profile from the Your Account menu. Login is required. |
| How do I contact GreatData.com with questions? | Click here for GreatData contact info or from the Info menu, click Contact. |
| What are your technical support hours? | 9am - 5pm EST, Mon-Fri except major Holidays. Click here for more details and options. |
| I forgot my password, how do I retrieve it? | Click here to retrieve password or from the Login page, click 'Forgot Password'. |
| Do I have to place my order over the internet? | No, please contact us for billing setup. |
| When will my subscription expire? How will I know when to renew? | If your subscription is set to auto-renew, renewal occurs the last night of your subscription period to prevent interruption. If auto-renew is off at subscription end, your subscription will expire. You may change the auto-renew setting any time prior to subscription end (choose Your Account / Customer Profile and adjust your Order's auto-renew setting). |
| How do I cancel a data subscription? | Simply choose Your Account / Customer Profile from the menu and deselect “auto-renew” from your Order(s). This will cancel further renewal of your subscription and you will no longer be billed. |
| What is GreatData's Refund policy? | As always, GreatData.com has a 100% satisfaction guarantee. If you are not completely satisfied, please contact us within 30 days of purchase for a full refund. |
