Frequently Asked Questions

Question	Answer
Why do I see 3-digit ZIP Codes? Why are leading zeros removed from ZIP Code?	The leading zeros are actually present; however, some programs suppress them with formatting. To see them in Excel, highlight the ZIP Code column, choose Format / Format Cells / Special / ZIP Code. Opening the file in notepad (which does not add formatting) will also reveal that the leading zeros are present.
How do I change the contact information you have for my account?	Click here to update your contact info or choose Customer Profile from the Your Account menu. Login is required.
How do I contact GreatData.com with questions?	Click here for GreatData contact info or from the Info menu, click Contact.
What are your technical support hours?	9am - 5pm EST, Mon-Fri except major Holidays. Click here for more details and options.
I forgot my password, how do I retrieve it?	Click here to retrieve password or from the Login page, click 'Forgot Password'.
Do I have to place my order over the internet?	No. Our payment terms are net thirty (30) days. Please contact us for billing setup.
When will my subscription expire? How will I know when to renew?	If your subscription is set to auto-renew, renewal occurs the last night of your subscription period to prevent interruption. If auto-renew is off at subscription end, your subscription will expire. You may change the auto-renew setting any time prior to subscription end (choose Your Account / Customer Profile and adjust your Order's auto-renew setting).
What is GreatData's Cancellation policy?	You may terminate your subscription for any reason. Simply choose Your Account / Customer Profile from the menu and deselect “auto-renew” from your Order(s). This will cancel further renewal of your subscription and you will no longer be billed.
What is GreatData's Refund policy?	As always, GreatData.com has a 100% satisfaction guarantee. If you are not completely satisfied, please contact us within 30 days of purchase for a full refund.